Free skills gap assessment
Customer success managers look after a group of customers once the sale is done. They get new customers set up, train their teams, check in regularly, spot accounts at risk of leaving, and help with renewals and upgrades.
It suits people who like helping others, communicate well and stay calm when a customer is unhappy. Experience in support, account management, teaching or hospitality transfers well, and knowing the product deeply matters more than a sales background.
First roles are customer success associate or customer success manager. From there people move to larger accounts, team leadership or account management.
Free with an account
Free accounts get 3 assessments a month. No credit card.
New to Customer Success? Where to start learning and what employers usually look for. Everything here is free.
| Item | Kind |
|---|---|
| HubSpot Academy: Customer Service certification HubSpot Academy · closes: Communication and collaboration, Onboarding and success planning | Certification |
| Salesforce Trailhead (free CRM learning) Salesforce · closes: Strategic account management and reporting, Adoption, training and data-driven engagement | Course |
| HubSpot Academy: Inbound Sales (for renewals and expansion) HubSpot Academy · closes: Selling, negotiation and forecasting, Risk, renewals and expansion | Course |
| First project: a success plan for a real SaaS product you use HubSpot Academy · closes: Onboarding and success planning, Risk, renewals and expansion | Project |
A guide, not a pass mark. Your Skills Gap Assessment shows how ready you are for each level and what to work on.
You answer yes or no to short statements about what you have actually done. Each statement belongs to one of 9 skill areas, and each area is weighted by how often employers ask for it, so the score reflects what jobs need.
